HIPAA Privacy & Security Statement

MedLife® HIPAA Privacy & Security Statement

Effective Date: August 1, 2026

Our Commitment to Privacy and Security

MedLife® is committed to protecting the privacy, confidentiality, integrity, and availability of the health information entrusted to our platform. We recognize that safeguarding personal and protected health information is fundamental to earning the trust of patients, families, healthcare providers, first responders, and community organizations.

Our platform is designed using industry’s best practices and security technologies that support compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy and security requirements.

Secure Cloud Infrastructure

The MedLife platform is hosted within the Microsoft Azure Cloud, a highly secure enterprise cloud environment that offers HIPAA-eligible services designed to support healthcare organizations and their regulatory obligations.

Our cloud architecture is designed to provide:

  • High availability and redundancy
  • Secure data storage
  • Disaster recovery capabilities
  • Enterprise-grade infrastructure security
  • Continuous monitoring and threat protection

MedLife utilizes Azure App Services, Azure SQL Database, Azure Storage, and other Azure services to securely host and manage the platform and its APIs.

Data Encryption

MedLife protects sensitive information using strong encryption technologies.

Data at Rest

Protected information stored within the MedLife platform is encrypted using Microsoft Azure SQL security capabilities and Advanced Encryption Standard (AES-256) encryption for sensitive data elements. Confidential information, including passwords and other protected identity information, is encrypted to help prevent unauthorized access.

Data in Transit

Information transmitted between users, mobile devices, web applications, APIs, and cloud services is protected using encrypted HTTPS and SSL/TLS connections to help safeguard data while it is being transmitted over public and private networks.

Access Controls

MedLife employs multiple layers of security designed to ensure that only authorized users have access to protected information.

Security features include:

  • Role-based access controls
  • User authentication
  • OAuth 2.0 secure token authentication
  • Identity verification
  • User permissions based on authorized roles
  • Azure firewall protections
  • Security configuration management

These controls help organizations manage access to patient information while supporting the principle of least privilege.

Secure Healthcare Data Exchange

MedLife supports healthcare interoperability using industry-recognized standards, including HL7® FHIR®, enabling secure electronic exchange of health information with participating healthcare organizations and approved systems.

The platform also supports secure integration with authorized third-party healthcare technologies, including electronic health records (EHRs), pharmacies, wearable health devices, and other approved healthcare services.

Administrative Safeguards

MedLife supports healthcare organizations in implementing administrative safeguards by providing:

  • User account management
  • Role-based permissions
  • Secure authentication
  • Audit support
  • Controlled information sharing
  • Secure API communications
  • Configurable user access management

Technical Safeguards

MedLife incorporates numerous technical safeguards designed to protect electronic protected health information (ePHI), including:

  • AES-256 encryption
  • HTTPS and SSL/TLS encryption
  • Secure cloud hosting
  • OAuth 2.0 authentication
  • Firewall protection
  • Secure database technologies
  • Encrypted application programming interfaces (APIs)
  • Microsoft Azure security controls

Privacy Protection

MedLife collects, stores, and shares information only as necessary to provide authorized healthcare, caregiver, emergency response, and community support services.

Access to information is limited to authorized individuals based on user permissions, organizational policies, applicable law, and patient authorization where required.  MedLife does not sell protected health information.

Business Associate Support

When MedLife provides services to HIPAA-covered entities, Business Associate Agreements (BAAs) are available to support each organization’s HIPAA compliance responsibilities.

Continuous Security

Information security is an ongoing process.  MedLife continually evaluates security technologies and operational practices to help protect against unauthorized access, disclosure, alteration, or destruction of protected information. As technology and regulatory requirements evolve, MedLife is committed to enhancing its security posture and maintaining industry’s best practices.

Our Commitment to Protecting Patient Privacy

Protecting patient privacy is more is a core principle of the MedLife platform.

By combining secure cloud technologies, strong encryption, controlled access, healthcare interoperability standards, and privacy-focused design, MedLife helps healthcare organizations, caregivers, first responders, and communities securely coordinate care while protecting the confidentiality of personal health information.

Contact Us

If you have questions, concerns, or requests regarding this HIPAA Compliance and Security Document, please contact us at: https://medlife.health/contact/